Copy of Return

Return Policy
ALL RETURNS MUST BE MADE WITHIN 7 DAYS.
Kindly inform us within 48 hours after receiving your parcel. Once you receive a reply, please drop-off the parcel and provide us with the tracking number within 5 working days.

All refunds are strictly made via store credits only.
Refunds are subject to approval and all returns are final. Further requests will be denied.

Returns can only made one time per order number.
Meaning store credits are limited to (1) one time use only. Any order made with return store credit cannot be returned/reused the consequent time.

A handling fee of RM7 (WM)/RM13 (EM)/RM30(SG) will be charged for each return order. *Applicable for order with free shipping.

For return and exchange, both ways shipping fees are covered by you.

Chixxie will not be responsible for the return item until it reaches us. Once we receive the return item, we will get back to you in 1-3 working days.

Item purchased that are out of stock during sale/peak period will be refunded.

Terms & Conditions

  • No refunds will be made for sale/discounted/specifically stated non-returnable items.
  • Items must be in its original condition (unworn, unwashed, unaltered, undamaged).
  • All item(s) are not to be soaked. If color runs due to this reason, item(s) are strictly non returnable.
  • All item(s) should be free from make up stains and scent.
  • All returns which do not meet the above mentioned conditions will be strictly rejected. Kindly collect it in 7 working days or it will be forfeited.

If you received a defect or incorrect item, please reach out to us via direct message on Chixxie Instagram @shopchixxie. We will send a brand new piece to you once the defective/incorrect item is received. Return shipping fees will be reimbursed by us.

The reasons listed below are not considered as defects:

  • Slight color variation of product photos.
    Do note that our product color may vary slightly from the images due to the lighting or screen calibration. e.g. maroon vs red.
  • Slight size variation of within ±3cm on measurements.
    There might be 1-3cm differences in the measurements due to the way it was measured and different stretchable quality of the material.
  • Minor imperfections
    Loose threads, crease marks, small stains removable by wash and etc.
  • Self-inflicted damage
    Item torn due to force, color runs/soaked, rough usage, cut to the product, and etc

To proceed with a refund

 

Please email us at hello@shopchixxie.com with the message title "Request to return" or Whatsapp us at +6011-21333338 the following details:

  1. Order Number:
  2. Item Name(s):
  3. Reason: If applicable - please attached photos if item is defect / state incorrect items received

 

We will be in touch with you within 3 days upon receiving your request and will provide instuctions on how to return your items. 

 

Once we have checked and confirm the returned items, customer will received their refund within 3 days after the confirmation.