FAQ

Q. How do I place an order?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
Chixxie offers various kind of Payment Methods as shown below :-
1. Credit Card/Debit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Online Bank Transfer
3. ATM Transfer/Cash Deposit
4. E-Wallet

Bank : Maybank
Bank Account : 512361533870
Account Name : Chixxie Enterprise

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

Kindly provide a photo of the payment slip with the above info and email to us at hello@shopchixxie.com or Whatsapp us at +6011-21333338.

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. How do I track my parcel?
A tracking number will be sent to you via email once your order has been confirmed and shipped out. You may trace your parcel here with tracking number provided.

 

Q. Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status. Orders that are in shipping or shipped will not be cancel. However, items can be return and reimburse in terms of store credit.

Please send an email to us at hello@shopchixxie.com with the message title “Request to cancel order” in order to inform us about the cancellation order or Whatsapp us at +6011-21333338.

 

Q. Can I amend my order?
Orders could not be amended once it is confirmed and payment has been made. However, items can be return and reimburse in terms of store credit.

 

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR).

 

Q. Do you have a physical store?
No, Chixxie is online based at the moment. However, we do have pop-up stores from time to time so feel free to follow us on social media @shopchixxie or subscribe to our newsletter to get updated. 

 


If you still have questions, feel free to email us at hello@shopchixxie.com or Whatsapp us at +6011-21333338. We'll be happy to help. xx