Return

Return Policy

All returns must be made within 7 days
Kindly inform us within 48 hours after receiving your parcel. Once you receive a reply, please drop-off the parcel and provide us with the tracking number within 5 working days. We will not be responsible for the return item until it reaches us. Once we receive the return item, we will get back to you asap.

All refunds are strictly via store credit only
Refunds are subject to approval and all returns are final. Further requests will be denied.

Returns can be only made one time per order number
Meaning store credits are limited to (1) one time use only. Any order made with return store credit cannot be returned/reused the consequent time.

A handling fee of RM7 (WM)/RM13 (EM)/RM30(SG) will be charged for each return order. *Applicable for order with free shipping only.

For return and exchange, you have to cover both ways shipping fees.

Chixxie will not be responsible for the return item until it reaches us. Once we receive the return item, we will get back to you in 1-3 working days.

Terms & Conditions

  • No refunds will be made for sale/discounted/specifically stated non-returnable items.
  • Items must be in its original condition (unworn, unwashed, unaltered, undamaged).
  • Items are not to be soaked. If color runs due to this reason, it is strictly non returnable.
  • Items should be free from make up stains and scent.
  • All returns which do not meet the above mentioned conditions will be rejected. Kindly collect it in 7 working days or it will be forfeited.

Defective/Incorrect Item

If you received a defect or incorrect item, please reach out to us with proof of defect via direct message on Chixxie Instagram @shopchixxie.

We will send a brand new piece to you once we the defective/incorrect item received and it is eligible. Return shipping fees will be reimbursed by us.

The reasons listed below are not considered as defects:

  • Slight color variation of product photos. Do note that our product color may vary slightly from the images due to the lighting or screen calibration. e.g. maroon vs red.
  • Slight size variation of within ±3cm on measurements. There might be 1-3cm differences in the measurements due to the way it was measured and different stretchable quality of the material.
  • Minor imperfections such as loose threads, crease marks, small stains removable by wash and etc.
  • Self-inflicted damage. Item torn due to force or rough usage, color runs from soaked item, cut to the item, and etc

How To Return?

Please contact us via direct message on Chixxie Instagram @shopchixxie and include the following details:

  1. Order Number:
  2. Item Name(s):
  3. Return reason:
    If applicable - please attached photos if item is defect / state incorrect items received

We will be in touch with you asap upon receiving your request and will guide you on returning your item. After receiving the returned parcel, we will do a quality check and if it meets the conditions above, we will proceed with the store credit refund in 1-3 working days.